Reesby Academy · Leadership & Management
Building High-Trust Teams
Create the psychological safety that high-performing teams need.
About this course
High-trust teams share information freely, speak up early and recover well when things go wrong. Trust is built through everyday habits rather than grand gestures, and leaders have a large influence on those habits. This course gives you practical ways to build trust, make it safe to speak up and repair it after a breakdown. Five short lessons, Australian examples and one action after each lesson.
What you will be able to do
- You'll be able to explain what psychological safety is and why it matters to team performance
- You'll be able to set team norms that make it safe to speak up and admit mistakes
- You'll be able to model trust through your own behaviour, especially when things go wrong
- You'll be able to repair trust after a breakdown and build it again over time
Course outline
- What High-Trust Teams Look Like12 min · Lesson notes, example, action task · 2-question quizHigh-trust teams are not free of disagreement. They are teams where people feel safe to raise problems, admit mistakes and ask for help, and where the work gets done with respect.
- Psychological Safety Explained12 min · Lesson notes, example, action task · 2-question quizPsychological safety is the belief that you can speak up, ask questions or admit a mistake without being punished or humiliated. It is a key foundation for learning and good decisions in teams.
- Modelling Openness as a Leader12 min · Lesson notes, example, action task · 2-question quizLeaders model trust through their own behaviour. Sharing your own uncertainty, admitting mistakes and following through on commitments shows the team what openness looks like in practice.
- Team Routines That Build Trust12 min · Lesson notes, example, action task · 2-question quizTrust grows through small, repeated routines. Regular check-ins, clear team agreements and honest retrospectives help people know what to expect from each other and how to work together.
- Repairing Trust After Breakdowns11 min · Lesson notes, example, action task · 2-question quizTrust is damaged by broken promises, unfair decisions or poor communication. Repairing trust takes acknowledgement, honest conversation and consistent action over time, not a single apology.
- Careers & next steps11 min · Lesson notes, example, action task · 2-question quizBuilding high-trust teams is valued in leadership, people and culture roles across most sectors. This lesson maps the roles this skill leads to and how to check what they are worth.
- Final quiz and certificate10 questions, pass mark 8 of 10. Pass to get your Reesby Academy certificate with a verification link.