Reesby Academy · HR & Recruitment
Candidate Experience Essentials
Treat every applicant well, whether they are hired or not.
About this course
Every applicant has an experience of your organisation, whether or not they are hired. This course covers why candidate experience matters, the communication standards that build trust, how to keep people updated, how to decline candidates respectfully and how to act on their feedback. It's general information only, and you should check your own recruitment policies.
What you will be able to do
- You'll be able to explain why candidate experience affects hiring results and reputation
- You'll be able to apply clear communication standards at every stage of recruitment
- You'll be able to keep candidates updated on timing and progress
- You'll be able to decline candidates respectfully and act on candidate feedback
Course outline
- Why Candidate Experience Matters5 min · Lesson notes, example, action task · 2-question quizCandidates talk to each other, share their experiences online and remember how they were treated. A respectful process protects your reputation and helps you attract the next wave of talent.
- Communication Standards7 min · Lesson notes, example, action task · 2-question quizCommunication standards set expectations for how and when candidates hear from you. Agreeing them in advance gives every hiring manager a consistent approach.
- Timeliness and Updates7 min · Lesson notes, example, action task · 2-question quizSilence is the most common complaint candidates make. Telling people where they stand, even when there's no news, keeps trust high and reduces repeat enquiries.
- Respectful Rejection and Feedback7 min · Lesson notes, example, action task · 2-question quizRejection is part of recruitment, but it can be handled with care. A respectful message, delivered promptly and where possible with useful feedback, leaves the candidate with a positive view of your organisation.
- Acting on Candidate Feedback7 min · Lesson notes, example, action task · 2-question quizCandidate feedback is a free source of insight. Collecting it, looking for patterns and changing the process shows that you take candidates seriously.
- Tools you'll need6 min · Lesson notes, example, action task · 2-question quizCandidate experience can be managed with simple tools and templates. Free forms and shared calendars cover most small teams, and applicant tracking systems help as volumes grow.
- Careers & next steps6 min · Lesson notes, example, action task · 2-question quizCandidate experience skills are used in recruitment, HR, talent acquisition and employer branding. This lesson sets out where they lead and how to check what the work is worth.
- Final quiz and certificate10 questions, pass mark 8 of 10. Pass to get your Reesby Academy certificate with a verification link.