Reesby Academy · Workplace Essentials
Emotional Intelligence at Work
Understand your emotions and respond well to others.
About this course
Emotions shape how we handle pressure, feedback and every working relationship, usually without us noticing. This course gives you a practical way to understand your own reactions, respond more deliberately and read what's going on in the people around you. Everything here is learnable, and small changes in everyday moments make a real difference.
What you will be able to do
- You'll be able to identify your emotional triggers and patterns
- You'll be able to pause and choose a response under pressure
- You'll be able to read the emotional cues in a conversation
- You'll be able to use empathy to strengthen working relationships
Course outline
- Tools you'll need5 min · Lesson notes, example, action task · 2-question quizEmotional intelligence doesn't need software, but a few simple tools make it easier to practise. Most of what you need is a notebook, a little time and a willingness to notice.
- What Emotional Intelligence Is10 min · Lesson notes, example, action task · 2-question quizEmotional intelligence is the ability to notice, understand and manage emotions in yourself and others. It has four connected parts: self-awareness, self-management, social awareness and relationship management.
- Self-Awareness10 min · Lesson notes, example, action task · 2-question quizSelf-awareness starts with noticing your emotional triggers and the patterns that follow them. The more precisely you can name what you feel, the more options you have for responding well.
- Self-Management Under Pressure10 min · Lesson notes, example, action task · 2-question quizSelf-management is what you do once you notice a strong feeling. Practical techniques help you slow down, reset and respond in a way that serves the work and the relationship.
- Reading Others10 min · Lesson notes, example, action task · 2-question quizSocial awareness means noticing what others feel and need, even when they don't say it directly. Good listening, observation and open questions help you read a conversation accurately.
- Empathy in Relationships10 min · Lesson notes, example, action task · 2-question quizEmpathy means understanding someone's perspective and showing that you do. It doesn't mean agreeing with everything, but it does mean taking their experience seriously, which strengthens trust over time.
- Careers & next steps5 min · Lesson notes, example, action task · 2-question quizEmotional intelligence is valued in almost every role that involves people, from frontline service to senior leadership. These roles draw directly on the skills in this course.
- Final quiz and certificate10 questions, pass mark 8 of 10. Pass to get your Reesby Academy certificate with a verification link.